Frequently Asked Questions

Frequently asked questions

You’ve got questions, we’ve got answers.

Please provide us with at least 24 hours’ notice of appointment cancellations or rescheduling.  This allows us to offer your spot to someone on the waitlist.  You will be financially responsible for appointments not canceled or rescheduled with appropriate advance notice, although consideration can sometimes be given for circumstances truly beyond your control.

We generally will not offer to reschedule late cancellations or no-shows for the initial evaluation session.  Patients who cancel less than 24 hours before an appointment, or fail to attend their visit, will be charged a $75 no-show or late cancellation fee.

If our appointment begins late because you arrived late, the session will end when it usually would have ended. This is so that other patients may stay on schedule. If we begin late because the providers are behind schedule, the session will be of its expected duration to assure that patient concerns receive full and proper attention.

If you arrive after the scheduled session has ended, we can sometimes accommodate you if an already scheduled appointment cancels or no-shows, but this cannot be guaranteed. Otherwise, the visit will count as a no-show.

Every effort will be made to accommodate crises and the need for earlier appointments. However, you may need to check with us daily for cancellations if no appointments are immediately available. Likewise, we cannot guarantee immediate rescheduling of missed appointments.
Many insurance companies may require a referral for your visit to our office. Please make sure to contact your insurance company and/or your primary care physician to ensure that you do get a referral if it is required. Failure to obtain a referral when necessary may cause your insurance company to deny your claim.
Please let us know if we need to devote some of our time to discussing or filling out forms or writing notes or letters at the beginning of the session. Please fill out forms to the best of your ability before the session to use our time most efficiently. Letters, forms, record reviews, and interactions with outside agencies requiring significant attention outside of scheduled appointment times, will be subject to a fee of $50 per half-hour.

This excludes activities deemed by the provider to be clinically essential, such as interacting with other clinicians directly involved in your care and executing routine duties such as providing refills, filling out routine authorizations requests, and brief clinically-focused return of patient phone calls.

We prefer to refill your medications at the time of your office visit. Please bring your medication list with you to each appointment. Please be sure to give us at least 48 hours' notice on all refill requests. Chronic or long-term medication refills require an office visit before they may be refilled. In other cases, we request that you contact your pharmacy for medication refills. The pharmacy will fax a request to our office with all pertinent information
A Release of Medical Records must be signed to have your patient records sent to another health care provider. If you request that your forms be sent to another provider, we ask you to supply us with their name, address, and phone number.

Financial Information & Prices

Out of pocket rates

medical cannabis consultation

INSURANCE

Services may be covered in full or in part by your health insurance or employee benefit plan.

Please check your coverage carefully by asking the following questions:

Do I have mental health insurance benefits?
What is my deductible, and has it been met?How many sessions per year does my health insurance cover?
What is the coverage amount per therapy session?

Is approval required from my primary care physician?

 

We are preferred providers for the following insurance companies and behavioral health companies:

 

PAYMENT

Cash, Checks, and all major credit cards are accepted for payment. 

CANCELLATION POLICY

If you do not show up for your scheduled appointment and you have not notified us at least 24 hours in advance, you will be required to pay $75

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